Use this form to contact our customer service team. Please check our Customer FAQ before contacting us.

We strongly recommend that you provide your purchase order number (your request will be processed in priority).

 Contact Form - Axialis Customer Team

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Your Name


Your Email

 
Specify the email where you want to receive your reply. Specify a functional email, not necessary the email you used to purchase.

Order Number


This order number has been provided to you by DigiBuy or SWREG in your confirmation page and email (number beginning with 'RE' or 'U').

Your Request

Product


Subject


Your Message



Submit Your Request Form

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IMPORTANT - PLEASE READ

If you want to receive a download link for a lost product, please try to use the automated request form. Using your name and your order number, you'll receive a download link automatically in minutes..

To get a lost product key, you can use your account to retreive it.

We try to process every support request we receive as fast as possible. However it could take up to 48 hours before you get a response.

We process support requests from registered users in priority. If this is your case, please specify your order# (number beginning with RE provided during your purchase) in the contact form.

Customer FAQ

Why register my product?

Do I have an account?

How to create an account?

I've lost my product key, how to retrieve it?

I've lost my copy, do I have to purchase again?

How to register my product?

I want to access my account, what's my username?

Do I have a product key?

What is Axialis lifetime license?

How to upgrade to the latest version?

Order FAQ

What is ESD?

What are Axialis return and refund policies?

Can I receive the programs on CD?

Is European VAT applicable to Axialis products?